Citizen service

You will find the Citizens' Service on the ground floor of the Town Hall Galleries. You are also welcome to contact Service Unit Citizens’ Services and Lost Property Service by telephone or e-mail.

Which official procedures can I carry out at the Citizens' Service Centre?

• Providing information in person, by telephone and in writing (including e-mail)
• Processing suggestions, proposals and complaints - bürgermeldungen.com
• Referring citizens to the relevant departments of Innsbruck City Council and outsourced companies
• Issuing and/or receiving applications and forms (rent subsidy, leaving the church, rehabilitation, dog tax, etc.)
• Issuing Senior:innenausweis and life certificates
• Sale of sweeping books
• Issue of seating cards for street musicians
• Issue of dog waste bags and "yellow bags"
• Handing in lost property and issuing loss reports
• Advice on ID Austria
• Conversion of the mobile phone signature to ID Austria
• Senior:innenbüro - information for senior citizens can also be found under Senior:innen
• Distribution of city and city-related information brochures
• Advertising pillar: display of city and city-related events and information

How can I submit suggestions and feedback?

Please use this form to send suggestions and comments to the city council. Once you have entered your contact details, you can leave a brief message here.

Where can I report defects?

For reports of deficiencies in the public space but also for praise there are the citizen reports. Whether you have discovered defective street lighting, broken playground equipment, overflowing manhole covers or the beautiful flower islands of the city of Innsbruck, here you can comment on them. Your request will be forwarded and you will also receive an answer.

Popular requests within the city of Innsbruck:

Focus on counselling

The increasing complexity of the tasks involved in Service Unit Citizens’ Services and Lost Property Service requires flexible services for the people of Innsbruck. In order to meet the increasing demand for the processing of time-intensive tasks, counselling appointments can be booked for the following key areas:

• Advice on rising costs
  The target audience is small and medium-sized enterprises which have not previously required support but are now struggling with exceptional financial burdens due to the surge in inflation. It is explicitly stated that the City of Innsbruck’s Inflation Advice Centre is an advisory body, not a funding body, and does not provide legally binding information. Staff provide advice on existing funding opportunities, refer citizens to the relevant internal and external specialist services, and assist them in completing the necessary paperwork.
• Appliance Rescue Scheme/Repair Bonus
  The Appliance Saver Bonus is a funding scheme run by the Ministry for Climate Protection for the repair, servicing or maintenance of electrical appliances and is aimed at private individuals. www.geräte-retter-prämie.at
• ID Austria (Prerequisite: login details from the registration authority)
  ID Austria enables modern, secure and digital identification. It allows people to carry out online transactions securely and use digital services. www.oesterreich.gv.at/id-austria

If you wish to make use of the specialist advice service, you can book an appointment during public opening hours, or in advance online or by telephone with Service Unit Citizens’ Services and Lost Property Service

Are you perhaps looking for a service that does not directly concern the city council?

• Electricity, water: Innsbrucker Kommunalbetriebe AG (IKB)
• Innsbruck Social Services (ISD)
• Public transport: Innsbrucker Verkehrsbetriebe (IVB)
• Apartments: Innsbrucker Immobilien GmbH (IIG)
• Citizen service of the district administration Innsbruck