By using this website and its numerous sub-pages, you consent to the use of personal data in the manner and for the purposes set out in this privacy statement.

This page was translated automatically. The City of Innsbruck assumes no responsibility for the accuracy of the translation.

Presentation of the website

The City of Innsbruck stores the following data each time the website (hereinafter referred to as "website") is accessed: Name of the website accessed, requested file, date/time, amount of data transferred, notification of successful retrieval, browser type/version, operating system, other websites previously visited and IP addressesdresse.

dreThe short-term storage of the IP address of your terminal device is necessary for the provision of the contents of the website and thus for the fulfillment of the contract in accordance with Art. 6 para. 1 lit. b General Data Protection Regulation (GDPR). Your IP addressdresse will be deleted after you have finished using the website. The City of Innsbruck only uses the aforementioned data for statistical purposes.

Collection and processing of anonymous data

This website uses the web analysis tool Matomo Cloud. Matomo uses technologies that enable the cross-page recognition of users to analyze user behavior (e.g. cookies or device fingerprinting). The IP addressdresse is shortened by two bytes before storage, so that it can no longer be clearly assigned to you and does not allow precise geolocalization. The information collected by Matomo Cloud about the use of this website is stored on the Matomo Cloud servers for 186 days and then deleted.

With the help of Matomo Cloud, we are able to collect and analyze data about the use of our website by website visitors. This allows us to find out when which pages were accessed and to measure whether our website visitors perform certain actions (e.g. clicks). Further information can be found on the Matomo Cloud website(

All of the above data is analyzed for statistical purposes only and is intended to improve our website.

Contacting us

dredreIf you contact the City of Innsbruck by e-mail and/or contact form, the personal data you enter there (first name, surname, e-mail address, telephone number and e-mail address) will only be stored for at least two months for the purpose of processing the inquiry and for any follow-up questions. This data processing is necessary for the fulfillment of the contract in accordance with Art. 6 para. 1 lit. b GDPR.

Please note that the personal data you provide on a digital voicemail box (answering machine) will only be processed to handle your request in the respective office. The content of the voice message will be included in your file if necessary. Your personal data will be processed with your consent. Personal data will be forwarded to Dritte if there is a legal obligation, if this is necessary for the fulfilment of a contract or with your consent. The contents of the digital voicemail box (answering machine) are stored for 30 days and then deleted. A legally effective electronic submission in accordance with § 13 para. 2 and 5 AVG or § 85 para. 1 and 86b BAO to all authorities and offices established at the provincial capital of Innsbruck is not possible with the digital voicemail box (answering machine).

Making an appointment

If you book an appointment online, all personal data will be processed by the City of Innsbruck with your consent in accordance with Art. 6 para. 1 lit. a GDPR only for the purpose of making an appointment. The processing is carried out with the help of our processor eTermin Ltd, in accordance with Art 28 GDPR. The personal data will be stored for a period of drei months and then deleted.

Online forms

The City of Innsbruck provides a number of online forms on the website for convenient electronic application in the context of official procedures, ordering municipal services, registering for services and for other matters. The use of these online forms and the associated electronic collection of the data required for the respective process - in some cases personal data - is voluntary and is only one of several options for submitting requests to the City of Innsbruck.

Please note that the data collected from you via the online forms will be processed exclusively in accordance with the provisions of Art. 6 GDPR.


All personal data will only be collected, processed and used for the purpose of processing your inquiries and applications. If your application is rejected, your application data will be stored for a period of six months and then deleted. If your application is successful, your data and documents will continue to be used for the employment relationship.


Registration is not required to use this website. However, by registering on this website, you also gain access to specific data.

When you register, personal data is collected and processed. This data is required for the provision of additional content and for the fulfillment of the contract in accordance with Art. 6 para. 1 lit. b GDPR. They are stored for the duration of the registration. After termination of registration, personal data will no longer be stored, except for the assertion, exercise or defense of legal claims in accordance with Art. 17 para. 3 lit. e GDPR.


If you would like to subscribe to the free newsletter, all you need to do is enter your email addressdreto which the newsletter should be sent. This data processing is necessary for the fulfillment of the contract in accordance with Art. 6 para. 1 lit. b GDPR. Other personal details such as first name and surname are optional. This additional personal information is only used to personalize the newsletter.

You can unsubscribe from the newsletter at any time by sending an email to the sender. Your personal data will then be deleted from the newsletter distribution list.


When placing orders via the webshop on this website, personal data, in particular first name, surname, email addressdresse and email addressdresse, are collected and processed. This data is required for the processing and delivery of your order and therefore for the fulfillment of the contract in accordance with Art. 6 para. 1 lit. b GDPR. In order to process any warranty, product liability and compensation claims, the data will be stored for drei years from the date of delivery and then deleted.


When you visit the website, one or more cookies (small text files) are stored on your end device. The purpose of this is to improve the service of the City of Innsbruck by saving user settings, for example.

It is also possible to use the website without cookies. You can deactivate the storage of cookies in your browser, restrict it to certain websites or set your browser to notify you before a cookie is stored. You can delete cookies from your computer's hard disk at any time using your browser's data protection functions. In this case, the functions and user-friendliness of the websites may be restricted.

Social media plug-in

Social media buttons ("Share" buttons) are not integrated. This ensures that no data is transferred to social media services when the website is accessed and viewed.

Furthermore, there are only simple links that lead to a corresponding website there (for example: "Innsbruck informs").

The purpose and scope of the data collection and the further processing and use of the data by Facebook, Instagram and Twitter, as well as your rights in this regard and setting options to protect your privacy, can be found in the data protection information of the respective social media service.

Links to other websites

This website contains links to other websites. The City of Innsbruck is not responsible for the data protection policies or the content of other websites.

Data security

We take all technical and organizational measures required by the state of the art to protect your personal data from loss, unauthorized access and misuse.

Rights of data subjects

In accordance with the provisions of the General Data Protection Regulation (GDPR), users have the right to information about the personal data concerning them, to data portability, to rectification or erasure of personal data and to restriction of or objection to the processing of their personal data. There is no automated decision-making, including profiling. Users can exercise these rights in writing with proof of identity via Further information on the request for information can be found in the data protection information of the City of Innsbruck.

Finally, users have the right to lodge a complaint with the Austrian data protection authority(,

The use, purpose limitation, storage duration and disclosure of personal data

Personal data is collected when you provide us with this personal data.

All personal data is collected, processed and stored in accordance with the applicable provisions for the protection of personal data, primarily for the services you have commissioned and for processing your inquiries.

Your data will only be stored in personal form for as long as is necessary for the purposes for which it is processed or until the expiry of any guarantee, warranty, limitation and statutory retention periods, unless otherwise specified in these data protection provisions.

As part of the operation of our website, we commission software service providers and agencies that may gain access to your personal data in the course of their activities. They have undertaken to comply with the applicable data protection regulations vis-à-vis the City of Innsbruck.

Changes and adjustments to the data protection information

In the course of the further development of the Internet and its services and due to the use of new technical possibilities, it will be necessary to continuously adapt this data protection information to the circumstances. Changes to the technologies or services used that are relevant to data protection law will be published on this page in good time.