Privacy

By using this website and its numerous sub-pages, you consent to the use of personal data in the manner and for the purposes set out in this privacy statement.

This page was translated automatically. The City of Innsbruck assumes no responsibility for the accuracy of the translation.

Website Information

The City of Innsbruck stores the following data each time the website www.innsbruck.gv.at (hereinafter referred to as the “website”) is accessed: Name of the webpage accessed, file requested, date/time, amount of data transferred, notification of successful retrieval, browser type/version, operating system, other websites visited previously and IP address.

The temporary storage of your device’s IP address is necessary for the provision of the website’s content and is therefore required for the performance of a contract in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Your IP address will be deleted once you have finished using the website. The City of Innsbruck uses the aforementioned data solely for statistical purposes.

Collection and processing of anonymous data

This website uses the web analytics tool Matomo Cloud. Matomo uses technologies that enable cross-page recognition of users to analyse user behaviour (e.g. cookies or device fingerprinting). The IP address is truncated by two bytes before storage, so that it can no longer be uniquely attributed to you and does not allow for precise geolocation. The information collected by Matomo Cloud regarding the use of this website is stored on Matomo Cloud’s servers for 186 days and then deleted.

With the help of Matomo Cloud, we are able to collect and analyse data on how visitors use our website. This enables us to determine when specific pages were viewed and to measure whether our website visitors carry out certain actions (e.g. clicks). Further information can be found on the Matomo Cloud website (https://matomo.org/privacy-policy/).

All the data mentioned is analysed solely for statistical purposes and is intended to improve our website.

Contact

If you contact the City of Innsbruck by email and/or via the contact form, the personal data you enter there (first name, surname, address, telephone number and email address) will be stored for at least two months solely for the purpose of processing your enquiry and any follow-up queries. This data processing is necessary for the performance of a contract in accordance with Article 6(1)(b) of the GDPR.

If you use an email address to get in touch, your personal data will be processed via Microsoft 365 or corresponding cloud solutions provided by Microsoft Corporation, Redmond, WA, USA, https://www.microsoft.com/de-at/microsoft-365 (‘Microsoft’). As part of this service, data may be transferred to the USA. Please note that on 10 July 2023, the European Commission adopted an adequacy decision pursuant to Article 45(1) of the GDPR regarding the EU-US Data Privacy Framework. Consequently, organisations or companies (as data importers) in the USA that are registered on a public list under the self-certification option of the Data Privacy Framework offer an adequate level of protection for data transfers.

Please note that the personal data you provide via a digital voicemail (answering machine) will be processed exclusively for the purpose of dealing with your enquiry at the relevant department. The content of the voicemail message will be included in your file if necessary. The processing of your personal data is carried out with your consent. Personal data will be disclosed to third parties where there is a legal obligation to do so, where this is necessary for the performance of a contract, or with your consent. The contents of the digital voicemail system (answering machine) are stored for 30 days and then deleted. It is not possible to submit a legally valid electronic application in accordance with Section 13(2) and (5) of the Administrative Procedure Act (AVG) or Section 85(1) and 86b of the Federal Tax Code (BAO) to any of the authorities and departments established by the City of Innsbruck via the digital voicemail (answering machine).

Booking an appointment

If you book an appointment online, all personal data will be processed by the City of Innsbruck with your consent in accordance with Article 6(1)(a) of the GDPR solely for the purpose of making the appointment. The processing is carried out with the assistance of our data processor in accordance with Article 28 of the GDPR. Personal data is retained for a period of three months and then deleted.

Online forms

The City of Innsbruck provides a range of online forms on its website to facilitate the electronic submission of applications as part of administrative procedures, the ordering of municipal services, registration for services and for other enquiries. The use of these online forms and the associated electronic collection of the data required for the respective process – some of which is personal data – is voluntary and represents only one of several options for submitting enquiries to the City of Innsbruck.

Please note that the processing of the data you provide via the online forms is carried out exclusively in accordance with the provisions of Article 6 of the GDPR.

Applications for reduced childcare and meal fees in connection with childcare

All personal data is collected, processed and used solely for the purpose of processing applications for reduced fees in connection with the full or partial waiver of such fees, taking into account income, assets and family circumstances.

As, in connection with such applications, data relating to third parties (e.g. persons entitled to or liable for maintenance) may also be processed – which the applicants disclose to substantiate their specific circumstances – and as compliance with the relevant duty to provide information under Article 14(1) to (4) of the GDPR proves impossible in some cases or would require a disproportionate amount of effort due to the large volume of data, the controller hereby provides public information in accordance with Article 14(5) of the GDPR.

Further information: Information pursuant to Article 14 of the GDPR

Job applications

All personal data is collected, processed and used solely for the purpose of handling your enquiries and applications. In the event that your application is unsuccessful, your application data will be retained for a period of six months and then deleted. If your application is successful, your data and documents will continue to be used for the purposes of the employment relationship.

Registration

Registration is not generally required to use this website. However, by registering on this website, you will gain additional access to specific content.

When you register, personal data is collected and processed. This data is necessary for the provision of the additional content and, in accordance with Article 6(1)(b) of the GDPR, for the performance of the contract. It is stored for the duration of your registration. Once registration has ended, personal data will no longer be stored, except for the purpose of establishing, exercising or defending legal claims in accordance with Article 17(3)(e) of the GDPR.

Newsletter

If you wish to subscribe to the free newsletter, you simply need to provide the email address to which the newsletter is to be sent. This processing of data is necessary for the performance of a contract in accordance with Article 6(1)(b) of the GDPR. Further personal details, such as your first name and surname, are optional. These additional personal details are used solely to personalise the newsletter.

You can unsubscribe from the newsletter at any time by sending an email to the sender. Your personal data will then be removed from the newsletter mailing list.

Online shop

When placing orders via the online shop on this website, personal data – in particular your first name, surname, address and email address – is collected and processed. This data is required for the processing and delivery of your order and is therefore necessary for the performance of a contract in accordance with Article 6(1)(b) of the GDPR. To process any warranty, product liability or compensation claims, the data is stored for three years from the date of delivery and then deleted.

Cookies

When you visit the website, one or more cookies (small text files) are stored on your device. The purpose of this is to improve the service provided by the City of Innsbruck, for example by saving your user settings.

It is also possible to use the website without cookies. You can disable the storage of cookies in your browser, restrict it to certain websites, or set your browser to notify you before a cookie is stored. You can delete cookies from your computer’s hard drive at any time using your browser’s privacy settings. However, doing so may limit the functionality and user-friendliness of the website.

Social media plug-ins

Social media buttons (‘Share’ buttons) are not integrated. This ensures that no data is transferred to social media services when you access and view the website.

Furthermore, there are only simple links that lead to the relevant websites (for example: ‘Innsbruck informiert’).

For information on the purpose and scope of data collection, as well as the further processing and use of data by Facebook, Instagram and Twitter, and your rights and privacy settings in this regard, please refer to the privacy policy of the respective social media service.

Links to other websites

This website contains links to other websites. The City of Innsbruck is not responsible for the privacy policies or the content of other websites.

Data security

We take all state-of-the-art technical and organisational measures to protect your personal data from loss, unauthorised access and misuse.

Rights of data subjects

In accordance with the provisions of the General Data Protection Regulation (GDPR), users have the right to access personal data concerning them, to data portability, to the rectification or erasure of personal data, and to restrict or object to the processing of their personal data. There is no automated decision-making, including profiling. Users may exercise these rights in writing, providing proof of identity, via datenschutz@innsbruck.gv.at. Further information on requests for access can be found in the data protection notice of the City of Innsbruck.

Finally, users have the right to lodge a complaint with the Austrian Data Protection Authority (dsb@dsb.gv.at, www.dsb.gv.at).

The use, purpose limitation, retention period and disclosure of personal data

Personal data is collected when you provide us with such data about yourself.

All personal data is collected, processed and stored in accordance with the applicable data protection regulations, primarily for the services you have requested and to process your enquiries.

Your data will be stored in a personalised form only for as long as is necessary for the purposes for which it is processed, or until the expiry of any warranty, guarantee, limitation periods and statutory retention periods, unless otherwise specified in this privacy policy.

In the course of operating our website, we engage software service providers and agencies who may gain access to your personal data in the course of their work. These parties have undertaken to comply with the applicable data protection regulations vis-à-vis the City of Innsbruck.

Changes and amendments to the privacy policy

As the internet and its services continue to evolve, and due to the use of new technical capabilities, it will be necessary to regularly update this privacy policy to reflect current circumstances. Changes relating to technologies or services used that are relevant to data protection will be published on this page in good time.