Problem solving electronic mailbox

Where can I find the City of Innsbruck’s electronic mailbox?

You can access the City of Innsbruck’s electronic mailbox via https://www.innsbruck.gv.at/ezustellung.

How can I access my electronic mailbox to resolve my notice?

The login details for your electronic mailbox were sent to you either by post or by email when you first registered. For example, an electronic mailbox is set up automatically when you apply for a resident’s parking permit for the first time. If you apply for a new parking permit at a later date, your existing electronic mailbox will be used.

Electronic mailboxes remain active even if they are not used for a long period (for example, resident parking permits are usually only applied for every two years). New incoming correspondence will therefore continue to be delivered via your existing mailbox. You will not receive new login details.

If you have forgotten your mailbox login details, you can request a new password using the‘Forgotten password’function. You can use your email address as your username.

Once you have logged into your electronic postbox, you can also link your ID Austria to it.

I can’t log in to my electronic mailbox with my ID Austria

This happens if you have not yet linked your ID Austria to an electronic mailbox.

Please log in using your email address and password instead. If you have forgotten your password, click on‘Forgotten password’.

Once you have logged in to your electronic mailbox, you can also link your ID Austria to it.

I want to link my ID Austria to my electronic mailbox

Log in to the City of Innsbruck’s electronic mailbox using the email address (to which you received the notification that a decision is waiting for you in your electronic mailbox). Click on the ‘Personal Details’ tab, scroll down slightly to ‘Link to ID Austria’. Click on the ‘ID Austria’ button and follow the further instructions.

I have forgotten my password

Click on ‘Forgotten password’. Enter the email address to which you received the notification that a message had been sent to your City of Innsbruck email account. You will be sent an email allowing you to change your password. You can then use this new password to log in and access your City of Innsbruck email account.

I want to change my password

Log in to the City of Innsbruck’s electronic mailbox using the email address (to which you received the notification that a notice is waiting for you in your electronic mailbox). Click on the ‘Personal details’ tab. Change your password in the ‘Change password’ section.

I haven’t found a solution to my problem

Please contact:

• for technical issues, please contact the [ City Department Information technology
• for queries regarding the content of the notices you have received, please contact the case officers listed therein (for resident parking permits, for example, please contact [ Service Unit Parking space management )