City apartments

• You are at least 18 years old or
• You are at least 16 years old and live with your child in the same household and/or
• You are at least 16 years old and live in an assisted living facility (housing registration and conclusion of contract only possible from the age of 18)
• You have Austrian citizenship, are of equal status or have a valid residence permit with access to the Austrian labor market
• Your income is within the specified income limits according to the requirements of the housing subsidy of the province of Tyrol
• You have lived (with your main residence) or worked in Innsbruck for at least four years continuously or have lived or worked in Innsbruck for a total of ten years
• You have a justified housing need within the meaning of the City of Innsbruck's reservation and allocation guidelines

Your application can only be processed if all required documents are complete, clearly legible and submitted in German (or with a certified translation):

• completed application form
  • online: Innsbrucker Wohn-Ticket form or
  • analogously: Housing application form

Copies of documents of all persons involved

• Passport/identity card (for third-country nationals additionally residence permit)
• Birth certificates (if not available/alternatively: notice of asylum)
• Proof of income from gainful employment:
  • Annual payslip for the previous year
  • if changing companies: the last 3 monthly payslips
  • for new entrants: net salary confirmation
  • if self-employed: submission of trade license & proof of personal withdrawal (confirmation from tax consultant required)
• Proof of non-employment income: Documents on all other income such as:
  • Pension certificate
  • Notification of care allowance
  • Minimum income support
  • Unemployment benefit or unemployment assistance
  • Weekly allowance, childcare allowance (parental allowance)
  • Apprentice allowances
  • Sickness benefit/rehabilitation allowance
  • Maintenance or alimony payments
  • Rent or housing benefit
  • Scholarships
  • Military pay
  • Declaration of support from parents, etc.
  • Co-insurance confirmation for all non-employed family members
• Tenancy agreement
• Confirmation of payment of rent from the previous month
• Extract from the land register: Confirmation that you do not own any property in Austria
• Affidavit (regarding assets and/or property)

if applicable

• Marriage certificate (according to/analogous to: LMR/ZMR)
• Apprenticeship contract
• Confirmation of school attendance or confirmation of studies (upon completion of compulsory schooling)
• in the case of pregnancy: mother-child passport or medical confirmation of pregnancy
• for persons in the parental household: tenancy agreement or extract from the land register of the parents
• for existing property (apartment/house/property): Purchase contract, current extract from the land register, expert opinion on estimated value, operating costs
  • if applicable: exact list of the loan from the bank (amount of the loan taken out or outstanding repayments), housing subsidy (amount of the housing subsidy taken out or outstanding repayments)
• in the event of divorce: divorce decree or proof of divorce filed in court
  • in the case of visitation arrangements: declaration of paternity, custody order, visitation arrangements
• for widowed persons: Death certificate
• if you are listed as the main tenant in the rental agreement of a municipal apartment: waiver of tenancy rights
  • in the event of an exchange of apartments: statement issued by the property management from the rent account
• in the event of a judicial termination: Eviction settlement
• if you do not fulfill the required main residence periods in Innsbruck: Insurance data extract from the ÖGK about the work activity in Innsbruck
• in the event of demonstrable, urgent medical necessity relevant to your residence:
  • Disability pass, expert opinion in accordance with the Assessment Ordinance (BGBI. II No. 261/2010), specialist medical certificates if these are necessary for the assessment.
• if the application is submitted by a third party (of legal age): signed power of attorney with copy of ID card

The reservation is made for a period of one year and must be renewed without being asked before this period expires (by submitting the necessary documents). You can renew the application 1 month before expiry.

Any changes in circumstances during the priority notice period (financial, family, possible change of residence, etc.) must be notified to Service Unit Housing allocation in writing and without request within a period of four weeks.

If the reservation is not renewed in good time or changes are not notified in good time, the application will be closed and the validity of the Innsbrucker Wohn-Ticket will expire. A new application is possible at the earliest after a blocking period of one year.

Service Unit Housing allocation allocates council apartments according to a points system based on the pre-registration and allocation guidelines (pages 20-21). This takes into account the personal situation recorded in the application - such as urgency, waiting time, family size, income or current housing situation.

Apartments are allocated following an active application on the housing allocation platform provided for this purpose. This means that if you have a valid Innsbrucker Wohn-Ticket, you can apply for available apartments that meet your requirements according to the reservation and allocation guidelines.

The apartment allocation platform is user-friendly and designed to be intuitive for apartment seekers.

Registration and apartment search:

• Registration: If your application is approved, you will receive an Innsbrucker Wohn-Ticket with your access data for the housing allocation platform. There you can view all personal data relating to the reservation for the allocation of an apartment.
• Apartment search: You can also access the apartment search on the apartment allocation platform. You can select your desired district or certain furnishing criteria (e.g. balcony). An individual overview of all available apartments (according to the reservation and allocation guidelines) for your own housing requirements will appear: for example, single people will see single apartments and families with several members will see larger apartments.

This enables housing applicants to apply as they wish and simplifies the entire allocation process:

1. Each person applying for an apartment can see which apartments are available for their own needs, where the apartments are located, how the apartments are furnished, how high the rental costs are and how many people are interested.
2. There are also three categories of apartments on offer: "Existing properties", "New-build projects" and "Ready-to-occupy apartments".

You can find detailed instructions on how to use the housing allocation platform here.

If you require assistance in using the housing allocation platform, please contact Service Unit Housing allocation ....

In order to allocate apartments effectively and avoid vacancies, the available apartments are offered to several applicants at the same time.

Simple application process:

• Each available apartment is available for application online for 72 hours. During this period, a binding interest in the apartment in question can be registered. Such an application is possible for a maximum of 3 apartments at the same time.
• If the 72-hour period expires, the 5 top-ranked apartment applicants (who have the most points according to the points system of the reservation and allocation guideline) are automatically informed by e-mail that they should contact the relevant property management company for a viewing appointment.
• The apartment must be confirmed or canceled on the platform within a period of 10 days. The applicant with the most points will be allocated the apartment in question.
  • If more than one applicant decides on or accepts the same apartment, the higher number of points will determine the allocation. If the number of points is the same, the time of application is decisive.
  • If applicants receive a rejection due to a lower number of points, this is not considered a rejection of the apartment offer.
  • If you do not respond to an offer of accommodation within the deadline stated in the offer or refuse to accept it, we will consider this to be a rejection of the offer.
  • If you are among the top 5 applicants at the end of an application period, your application for other apartments will be automatically deleted.

As you have registered your housing needs with the City of Innsbruck using the Innsbrucker Wohn-Ticket, you must regularly apply for apartments. If you do not apply for at least three apartments within six months, this will be considered a rejection of an offer.

You may be offered a total of two apartments.

If the second apartment offer is rejected, the active reservation will be canceled and the relevant apartment application will be closed/the validity of the Innsbrucker Wohn-Ticket will expire. As it can be assumed in these cases that there is no urgent housing need, a new reservation is only possible after a blocking period of three years.

As the supply of city apartments is limited, there are some exceptions regarding the eligibility for an Innsbruck Housing Ticket:

• Ownership: Existing (residential) property that can be used for residential purposes as well as usufructuary rights and residential rights that are suitable for permanently covering housing needs are in any case an exclusion criterion for a reservation.
  • Under certain conditions (these must be credibly proven in each case), this can be deviated from in individual cases. In principle, this is possible if the existing property is not sufficient to cover one's own housing needs throughout the year (e.g. because the apartment is too small, can no longer be lived in due to urgent medical necessity, is encumbered with an actually exercised right of residence or usufruct) and does not exceed a certain value limit.
• Assets: Assets worth (currently) more than EUR 120,000 (adjusted for value) that can be used to cover housing needs are also an exclusion criterion. This value limit applies to any form of property in Germany and abroad.

When submitting an application, confirmation must be provided that no property or assets exist in accordance with the above provisions.

Persons cannot (continue to) be listed in the reservation and allocation procedure as persons in need of housing:

• who have knowingly provided false information in the application and survey procedure
• where one member of the household owns a residential property or a share in a residential property (see also exceptions regarding eligibility for pre-registration)
• who have one or more secondary residences (except in certain exceptional cases according to the guidelines)
• who refuse to undergo a local inspection or an inspection of the apartment to determine the living conditions
• who no longer meet the requirements for an Innsbrucker Wohn-Ticket at the time an apartment is offered
• who have been terminated due to unauthorized transfer or non-use of an apartment with settlement rights of the City of Innsbruck
• who renounce an apartment allocated by the City of Innsbruck in favor of direct relatives
• who already have an Innsbrucker Wohn-Ticket:
  • In the event of non-notification or late notification of changes in personal and financial circumstances that were relevant for the application and reservation as a person applying for housing.
  • In the event of the cessation of requirements that led to a reservation as a person seeking a residence within the meaning of these guidelines.
  • If two suitable offers of accommodation within the meaning of these guidelines are rejected.
  • Upon expiry of the deadline - if the Innsbrucker Wohn-Ticket was not extended in due time.

In principle, a waiting period of at least one year is to be expected before a new application can be made in the event of exclusion under these provisions. Under certain circumstances, there are longer special waiting periods of up to 5 years.

The size of the apartment you can apply for depends on the number of people who will be living in it:

The reasonableness of the number of rooms depends on the layout of the apartment and the financial capacity of the persons to be provided for.

If you do not yet meet the required main residence/times of employment requirements and are homeless or at risk of acute homelessness, you can apply for a limited number of "Stadt-Kleinst-Garconnieren" (formerly "Stadt-Zimmer") under the following conditions:

• You are of legal age and single
• at the time of application, you have been registered as a main resident in Innsbruck for at least one year without interruption
• You fulfill all other required criteria for an Innsbrucker Wohn-Ticket
• You can prove your particularly precarious housing situation (homelessness or acute threat of homelessness)

Due to the limited number of available housing units, these "Stadt-Kleinst-Garconniere" are not available for application on the housing allocation platform.

The "Stadt-Kleinst-Garconniere" are allocated according to the date of application (not the waiting period) and via the employees of Service Unit Housing allocation

Rental contracts for a "Stadt-Kleinst-Garconniere" are concluded for a limited period of three years. A follow-up application may be considered.

Do you already live in a city apartment and want to change it because it no longer meets your justified housing needs? Under certain conditions, you can submit an application for a change of residence and have it reviewed.

Without exception, an application for a change of residence can only be considered for the following reasons (at the earliest two years after the conclusion of the tenancy agreement) and subject to the submission of all necessary documents:

• changed family circumstances: The number of occupants has changed and your apartment has become too small or too large as a result according to the guidelines.
• rent burden is too high: your monthly rental costs amount to or are higher than 40 percent of your total net family income.
• demonstrably urgent medical need: You demonstrably need a barrier-free apartment, for example, and this is not the case in your current apartment.
• You have been living in a "Stadt-Kleinst-Garconniere" for at least one year and now fulfill the necessary main residence requirements in Innsbruck.

Additional points are awarded for resetting a city apartment(see pages 20-21 of the reservation and allocation guidelines).

In the event of a change of residence, the tenancy agreement for the apartment to be put on hold must be terminated before the tenancy agreement for the new apartment is signed.

In addition to reservations for rental apartments, the City of Innsbruck also offers the option of making reservations for subsidized or subsidy-related owner-occupied apartments.

The personal requirements for this can be found in the reservation and allocation guidelines. The supply is very limited and depends on several factors, such as construction activity.

If you are interested in a municipal condominium, the staff at Service Unit Housing allocation will be happy to advise you.

How long is the waiting time for a city apartment?

Unfortunately, there is no general answer to this question, as it depends on several factors. As a rule, the highest score is decisive. The waiting time is also influenced by how often and for which apartments you apply on the apartment allocation platform.

Where can I see my rank/score?

There will no longer be a rank number from June 1, 2025. The decisive factor is the number of points - you can see this in the housing allocation platform on your personal start page.

Are there emergency apartments?

No, the Service Unit Housing allocation does not have any "emergency apartments" available for allocation. All apartments with municipal occupancy rights are allocated in accordance with the reservation and allocation guidelines.

Can I apply for a specific apartment?

Yes - on the housing allocation platform you can see all apartments for which you can apply according to the reservation and allocation guidelines. You can then choose which one you would like to apply for.

Can I choose a new-build or older apartment?

Depending on availability on the housing allocation platform, you are free to choose which apartments you apply for.

Will my preferences for an apartment be taken into account?

On the apartment allocation platform, you will see all the apartments for which you are eligible according to the pre-registration and allocation guidelines. You can choose which one you would like to apply for - including location and furnishings.

What can I do if I have lost my Wohn-Ticket number?

Please contact Service Unit Housing allocation - Info Wohnen and present a photo ID.

There are defects in my municipal apartment - who can I contact?

Please contact your property management company:

• Innsbrucker Immobilien Gesellschaft: www.iig.at
• Neue Heimat Tirol: www.neueheimat.tirol
• Tiroler Gemeinnützige Wohnungsbau- und Siedlungs Ges.m.b.H: www.tigewosi.at
• Tiroler Wohnbau: www.tiroler-wohnbau.at
• Alpenländische: www.alpenlaendische.at
• Frieden: www.frieden.at
• Innsbrucker Stadtbau GmbH: www.innsbrucker-stadtbau.at
• Gemeinnützige Hauptgenossenschaft des Siedlerbundes regGenmbH: www.ghs-wohnbau.com
• Bundesimmobiliengesellschaft m.b.H.: www.big.at
• Planet Realitäten Treuhand GmbH: vermietung@cityreal.at
• EBG - Gemeinnützige Ein- und Mehrfamilienhäuser: ebg@ebg-wohnen.at

I have problems with neighbors or the building community - who can I contact?

Please contact your property management company:

• Innsbrucker Immobilien Gesellschaft: www.iig.at
• Neue Heimat Tirol: www.neueheimat.tirol
• Tiroler Gemeinnützige Wohnungsbau- und Siedlungs Ges.m.b.H: www.tigewosi.at
• Tiroler Wohnbau: www.tiroler-wohnbau.at
• Alpenländische: www.alpenlaendische.at
• Frieden: www.frieden.at
• Innsbrucker Stadtbau GmbH: www.innsbrucker-stadtbau.at
• Gemeinnützige Hauptgenossenschaft des Siedlerbundes regGenmbH: www.ghs-wohnbau.com
• Bundesimmobiliengesellschaft m.b.H.: www.big.at
• Planet Realitäten Treuhand GmbH: vermietung@cityreal.at
• EBG - Gemeinnützige Ein- und Mehrfamilienhäuser: ebg@ebg-wohnen.at

I can no longer afford the rent for my city apartment - what can I do?

• Is your current apartment perhaps too big and therefore too expensive for you? If so, please contact Service Unit Housing allocation to discuss a possible change of residence.
• Have you already considered or exhausted all the options for possible assistance (rent subsidy, housing benefit, minimum income, etc.)? If you would like support in getting an overview of all available subsidies, please contact the cost-of-living advice service at Service Unit Citizen service and lost property service

Are you already in arrears with your rent payments and don't know what to do? Contact the Delogierungsprävention Tirol.