Email Policy

Version 3.1

This page was translated automatically. The City of Innsbruck assumes no responsibility for the accuracy of the translation.

Owner and operator

City of Innsbruck Municipal Department-I, City Department Information technology and communication technology.

Guidelines for incoming e-mail traffic

  • Document formats:
    All emails that do not conform to the allowed formats will not be delivered. There will be an automatically generated information to the sender stating that the email could not be delivered. In this case, resend the email using a valid file format.
  • E-mail size limit:
    Emails that exceed 15 MB in size, including attachments, will not be accepted.
  • Number of recipients:
    Incoming emails that exceed the maximum number of 50 recipients will not be delivered.
  • Encryption:
    Encrypted e-mails will not be accepted for security reasons (Also applies to all encrypted or password-protected file attachments or subcomponents).
  • Viruses and malware:
    E-mails that are detected as virus-infected by the Magistrate's anti-virus system will not be accepted or will be deleted immediately. There will be no notification to the sender.
  • SPAM Treatment:
    A two-step approach is used for SPAM defense:
    • All e-mails with a source address listed on zen.spamhaus.org will not be accepted as potential SPAM! A corresponding error message will be sent to the sender!
    • All other e-mails classified as SPAM will be quarantined and deleted or delivered by the recipient after verification.
  • Organization-related e-mail addresses:
    When communicating with the departments of the Innsbruck City Magistrate, use organization-related e-mail addresses whenever possible, such as those published on the website www.innsbruck.gv.at or found on mail signatures. This ensures that your request will be handled regardless of the availability of a specific clerk.

Guidelines for outgoing e-mail traffic

  • Digital signature, official signature
    Currently, no outgoing emails from the City Magistrate are digitally signed. However, the e-mails may contain office-signed documents in the attachment.

Communication with certain defined partners is exclusively encrypted.

Allowed formats for file attachments

The following document formats can be sent by mail to will of the departments of the city of Innsbruck:

TypeDesignationSuffix
TextASCI (ISO 8859-1), UTF-8*.TXT, *.TEX, *.XML, *.XSL, *.CSV
DocumentPortable Document Format*.PDF
Rich Text Format*.RTF
MS Office Word*.DOC, *.DOCX
MS Office Excel*.XLS, *.XLSX
MS Office PowerPoint*.PPT,*.PPTX
Message format*.MSG
Postscript*.PCL, *.PS
GraphicsGraphics Interchange Format*.GIF
JPEG File Interchange Format*.JPG, *.JPE, *.JPEG
Picture exchange*.PCX
Windows Bitmap*.BMP
Tagged Image File Format*.TIF, *.TIFF
Portable Network Graphics*.PNG
AutoCAD Drawing*.DWG
Drawing Interchange Format*.DXF
Web FormatsHypertext Markup Language*.HTML, *.HTM
Extensible Hypertext Markup Language*.XHTML
Extensible Markup Language*.XML
Cascading Style Sheets*.CSS
CertificatesDER, CER*.DER, *.CER
Certificate Revocation List*.CRL
Privacy Enhanced Mail*.PEM
CompressionZIP*.ZIP
Roshal Archive*.RAR
GNU zip*.GZIP
7Zip*.7Z
OtherWindows Backup File*.BKF
ISO image*.ISO

You will receive the following document formats by mail from the city of Innsbruck:

TypeDesignationSuffix
TextASCI (ISO 8859-1), UTF-8*.TXT, *.TEX, *.XML, *.XSL, *.CSV
Document/PrintPortable Document Format*.PDF
Rich Text Format*.RTF
MS Office Word*.DOC, *.DOCX
MS Office Excel*.XLS, *.XLSX
MS Office PowerPoint*.PPT, *.PPTX
Message format*.MSG
Postscript*.PS, *.PCL
GraphicsGraphics Interchange Format*.GIF
JPEG File Interchange Format*.JPG, *.JPE, *.JPEG
Picture exchange*.PCX
Windows Bitmap*.BMP
Tagged Image File Format*.TIF, *.TIFF
Portable Network Graphics*.PNG
AutoCAD Drawing*.DWG
Drawing Interchange Format*.DXF
Web FormatsHypertext Markup Language*.HTML, *.HTM
Extensible Hypertext Markup Language*.XHTML
Extensible Markup Language*.XML
Cascading Style Sheets*.CSS
CertificatesDER, CER*.DER, *.CER
Certificate Revocation List*.CRL
Privacy Enhanced Mail*.PEM
CompressionZIP*.ZIP
Roshal Archive*.RAR
GNU zip*.GZIP
7Zip*.7Z
OtherWindows Backup File*.BKF
ISO image*.ISO

Last updated 08.12.2022