Email Policy

Owner and operator

City of Innsbruck Municipal Department-I, City Department Information technology and communication technology .

Guidelines for incoming e-mail traffic

• Document formats:
  All e-mails that do not comply with the permitted formats will not be delivered. An automatically generated message is sent to the sender stating that the e-mail could not be delivered. In this case, resend the e-mail with a valid file format.
• E-mail size limit:
  E-mails that exceed a size of 15 MB including attachment will not be accepted.
• Number of recipients:
  Incoming e-mails that exceed the maximum number of 50 recipients will not be delivered.
• Encryption:
  Encrypted e-mails will not be accepted for security reasons (this also applies to all encrypted or password-protected file attachments or sub-components).
• Viruses and malware:
  E-mails that are recognized by the antivirus system of Magistrat as virus-infected will not be accepted or will be deleted immediately. The sender will not be notified.
• SPAM handling:
  A two-stage approach is used for SPAM defense:
  • All emails with a Source Adresse listed on zen.spamhaus.org are not accepted as potential SPAMMER! A corresponding error message will be sent to the sender!
  • All other emails classified as SPAM will be quarantined and deleted or delivered by the recipient after checking.
• Organization-related e-mail addressesdressen:
  When communicating with the departments of the City of Innsbruckmagistrate, please use organization-related e-mail addressesdressen, such as those published on the website www.innsbruck.gv.at or found on mail signatures. This ensures that your request will be processed regardless of the availability of a specific administrator.

Guidelines for outgoing e-mail traffic

• Digital signature, official signature
  No outgoing emails from the city ofmagistrat are currently digitally signed. However, e-mails may contain officially signed documents as attachments.

Communication with certain defined partners is exclusively encrypted.

Allowed formats for file attachments

The following document formats can be sent by mail to will of the departments of the city of Innsbruck:

You will receive the following document formats by mail from the city of Innsbruck: