Email Policy

Owner and operator

City of Innsbruck Municipal Department-I, City Department Information technology and communication technology .

Guidelines for incoming e-mail traffic

• Document formats:
  All emails that do not conform to the allowed formats will not be delivered. There will be an automatically generated information to the sender stating that the email could not be delivered. In this case, resend the email using a valid file format.
• E-mail size limit:
  Emails that exceed 15 MB in size, including attachments, will not be accepted.
• Number of recipients:
  Incoming emails that exceed the maximum number of 50 recipients will not be delivered.
• Encryption:
  Encrypted e-mails will not be accepted for security reasons (Also applies to all encrypted or password-protected file attachments or subcomponents).
• Viruses and malware:
  E-mails that are detected as virus-infected by the Magistrate's anti-virus system will not be accepted or will be deleted immediately. There will be no notification to the sender.
• SPAM Treatment:
  A two-step approach is used for SPAM defense:
  • All e-mails with a source address listed on zen.spamhaus.org will not be accepted as potential SPAM! A corresponding error message will be sent to the sender!
  • All other e-mails classified as SPAM will be quarantined and deleted or delivered by the recipient after verification.
• Organization-related e-mail addresses:
  When communicating with the departments of the Innsbruck City Magistrate, use organization-related e-mail addresses whenever possible, such as those published on the website www.innsbruck.gv.at or found on mail signatures. This ensures that your request will be handled regardless of the availability of a specific clerk.

Guidelines for outgoing e-mail traffic

• Digital signature, official signature
  Currently, no outgoing emails from the City Magistrate are digitally signed. However, the e-mails may contain office-signed documents in the attachment.

Communication with certain defined partners is exclusively encrypted.

Allowed formats for file attachments

The following document formats can be sent by mail to will of the departments of the city of Innsbruck:

You will receive the following document formats by mail from the city of Innsbruck: